Health services accessible without having to travel
Do you need to consult a healthcare professional, but can't easily get around? Do you live far away, lack time, or are experiencing a situation that makes in-person visits difficult? At Clinique Santé STAT, we offer you the opportunity to consult with a member of our team remotely, thanks to a simple, fast, and secure teleconsultation service.
Teleconsultation allows you to access a professional without leaving your home. Whether you have a specific question, need follow-up care, or have a specific request, you will receive clear answers from the comfort of your own home.
This service is available to anyone living in Quebec, regardless of region, as long as the clinical situation lends itself to remote assessment.
For what needs should you use the teleconsultation ?
Teleconsultation is particularly useful in cases where physical presence is not required. Here are a few examples of situations for which you might consult remotely:
- Get a quick answer to a health question;
- Follow up after a clinic or home visit;
- Discuss minor symptoms or general concerns;
- Receive advice on managing a minor problem;
- Request information about medications or treatments;
- Get help filling out a medical form;
- Ask questions related to a vaccination, screening, or blood test;
- Discuss a mental health, stress, or anxiety issue.
We use simple, accessible communication tools that comply with confidentiality standards. Consultations can be conducted by video call or phone, depending on your preference.
How does teleconsultation work?
Teleconsultation is like a traditional appointment, except that you stay at home. Here are the usual steps:
1 .
You make an appointment online, by phone, or by email.
2 .
We contact you to confirm the time and method of communication.
3 .
On the day of the appointment, you receive a secure link (for video) or a call at the scheduled time.
4 .
You talk to the professional, who listens to you, asks you questions, and suggests a plan of action.
5 .
If necessary, we will refer you to an additional service or arrange a follow-up.
The duration of a teleconsultation varies depending on the nature of the request, but most last between 15 and 30 minutes. You will receive a receipt after your consultation, which can be used for private insurance purposes.
A convenient, humane, and secure service
Our team ensures that each teleconsultation is conducted with the same professionalism as an in-person consultation. We take the time to listen to you, answer your questions, and provide clear explanations.
Teleconsultation does not replace all care and services. If a physical examination or technical intervention is necessary, we can offer you an appointment at the clinic or at home. The goal is always to guide you toward the most appropriate solution
This service is also particularly useful for seniors, caregivers, or families with young children, who may have difficulty getting around.
Make an appointment for a teleconsultation
Teleconsultations are available by appointment only, with flexible time slots, including evenings. You can request one directly via our online form or by contacting us by phone or email.
Whether it's for a follow-up, a question, or an initial consultation, we are here for you, even from a distance.
